The Science of Safety - Usability Mapping Conference - 21-22 June 2023 — click for details
A young Klaus Hofer experienced a life-changing event as a nurse in Australia. That led to a lifetime of research to find the answer to one question:
How can highly trained and motivated professionals still make mistakes that can kill people?
CAT-i was born in 1990. It was renamed to Usability Mapping Inc. in 2019. Today we are proud of our team and the work we do to engineer usability and safety into user documents.
Our Values: We have zero tolerance for prejudice or discrimination of any kind, be that cultural, spiritual or sexual. We know that together we are better, and together we are making a positive difference.
Founder and CEO
A corporate psychologist by training, Klaus’s passion for Usability Mapping was triggered by a serious incident that endangered the life of an unsuspecting hospital patient. In search of the cause, he found only opinions, judgmental answers and countless rules. This led him to the question:
How can well trained, focused and dedicated professionals make mistakes that could kill someone?
The question led him to a lifetime of research, development and now promoting the scientific principles that underpin the development of safer, more usable documentation. He founded CAT-i in 2003 and has personally trained over 6,000 professionals in 38 organizations world-wide.
Born in Austria, Klaus now lives in Canada and spends his spare time on his second passion – music.
Jeff is IT/IM professional with over 20 years’ experience. His experiences range from Health Care to Oil and Gas with the last 8 years in IT Governance, Risk and Compliance. In his spare time he loves cooking and traveling with his wife and kids.
Houston, TX, USA
Director for Document Engineering Services; Usability Mapping Document Engineer & certified Usability Mapping Trainer
20+ years as an Operator, Training Foreman, Project Manager and Procedure Analyst in the oil and gas industry gives Mike a vast amount of knowledge and experience to apply to Usability Engineering and documentation. He’s kept on his toes by his three active kids.
Based in Austria, serving Industries all over Europe
Verena is CSO (Chief Science Officer) for Usability Mapping. She is also a Usability Mapping Ambassador, Certified Usability Mapping Document Engineer & Certified Usability Mapping Trainer.
Based in beautiful Vienna, Austria, Verena' is a UX Psychologist with a 30 year background in researching, teaching, and consulting on UX solutions for industries world wide. To energise her soul, Verena loves to spend time with her family and to go biking or travelling.
Based in Australia, serving Industries in the Australasian Region
General Manager and director for CAT-i Australia Pty. Ltd.. Brett is a Usability Mapping Ambassador, Certified Usability Mapping Document Engineer & Certified Usability Mapping Trainer.
Based in Perth, Australia, Brett is a passionate safety leader with over 20 years’ experience in oil and gas and construction. Previously he served as a Mine Clearance Diver in the Royal Australian Navy. Brett is a keen traveller, diver and photographer. He likes to spend as much time as possible in, on, or under the water.
Usability Mapping Document Engineer, U-Map Auditor
Carol specialises in usability mapping technical manuals, standards and procedures. Apart from usability engineering technical documents Carol is also a knitting specialist of the finest, as her Ravelry site shows.
Usability Mapping Document Engineer
Rucha is an engineer by training and holds a Masters of Management from the University of Warwick in England. Her experience ranges from Retail Banking to Oil and Gas with the last 10 years in contract formation & management in Supply Chain. She is co-founder of a graphic design & boutique printing studio and loves travelling with her two little kids in her spare time.
Usability Mapping Ambassador
A member of the CAT-I team since 2012, Kim is also an active member of the Canadian luge team. In the Sochi Olympics she placed 5th in the world, and competing for Canada during the World Championships in 2017 in Innsbruck Austria, Kimberley won a stellar Bronze Medal, making her the third fastest luger in the world.
Office Administrator and Training Coordinator
Rebecca has completed her Bachelor of Arts degree in Human Services and joins Usability Mapping Inc. corporate head office in the role of Office Administrator and Training Coordinator. In her spare time, She finds fulfillment in horseback riding, long walks, and hikes, showcasing a profound appreciation for nature.
Australia
Usability Mapping Ambassador and Usability Mapping Document Engineer
Lisa has an 11 year professional background as an advisor in health and safety and as management system specialist. Lisa has experience in the oil and gas industry, water treatment, and air-gas production,
In her spare time she likes to knit, run and spend time with family.
Africa
Usability Mapping Ambassador
Margo, an International Strategic Communication Consultant and Corporate Mediator based in South Africa, has applied her communication and anthropological credentials across many industries on different continents. She is the founder of Smart Chaos Media (Pty) Ltd., a Digital Health Education and social entrepreneurship initiative, through which she will be representing Usability Mapping in sub-Saharan Africa.
Usability Mapping Document Engineer
Leslie is a technical writer by training. Her experience ranges from municipal government to private industry. Leslie specializes in Usability Mapping technical manuals, standards, and procedures. In her spare time, she likes to read, travel, and spend time with family and friends.
Usability Mapping Document Engineer
A registered psychologist, Isa consults with the Furth Law Firm P.A. in Las Cruces where she specializes in workers’ rights and labour relations. When she has free time she works on improving her Spanish, promoting fine arts and working with Dharmahorse.
CEO of the World Usability Congress and Usability Mapping Ambassador
Hannes is the founder and chair of the World Usability Congress. Hannes and his team are global leaders in engineering UX solutions for industries worldwide. Hannes represents Usability Mapping Inc. in Austria and worldwide through his consultancy youspi.com.
Germany - Usability Mapping Ambassador
Christa is a professional trainer with specialization in soft skills. She is also a management consultant for companies and public administrations. In that role she also served many Chinese clients and authorities. Her spare time is spent between maintaining her garden and watching world class soccer matches.
Christa is the Usability Mapping Inc. representative in Germany. You can contact her via CSR Consulting.
Office Manager and Training Coordinator
Jen is our Office Manager and Training Coordinator at CAT-i Australia Pty. Ltd. Jen has more than 13 years’ experience working for Registered Training Organisations in Australia. Outside of work, Jen enjoys spending time with her daughter, husband, dog, and friends.
Office Administrator based in Australia
Megan is the Office Administrator at CAT-i Australia Pty. Ltd. Megan is currently studying for a Bachelor of Commerce degree with a focus on Management and Human Resource Management. Outside of work, Megan is typically studying, enjoying days at the beach, travelling or spending quality time with family and friends.