The Science of Safety

Usability Mapping is usability engineering for documentation.

Based on three decades of research and used by leading organizations world-wide, Usability Mapping makes end-user documentation safer and more usable by making it easier to find information; understand it; and use it correctly.

If you are at all concerned about reducing safety incidents, minimizing support calls or making sure end users get the most from your product, you need to engineer usability into your documentation.

years of corporate workshops

professionals trained

The Problem

Every day, thousands of people go to work with manuals, procedures and other documents that expose them to unnecessary risk. Critical information can be difficult to find, understand and use. Unclear instructions lead to errors which lead to accidents. Add stress to the mix and lives are placed at risk.

A few years ago, those documents would not have been considered dangerous. Now we know better.

The Solution

Over the last two decades, scientific research has shown that we can reduce human performance errors by embedding the right principles in written documentation. Principles like navigation patterns, whole brain communication, user stress limits and behavior reinforcement. Techniques that make information easy to find, understand and use.

The result is Usability Mapping – a document engineering methodology that results in documentation that is safer for end users. And, by the way, faster and cheaper to create and maintain.

The Benefits

Usability Mapping measurably reduces human performance errors – especially in stressful situations. That means less errors, fewer accidents and – in some industries – fewer fatalities.

It’s all about usability. With Usability Mapping, information is easier to find, understand and use. And this works for user guides, policies, standards, procedures and processes.

And to top it all off, the Usability Mapping methodology is faster and cheaper than traditional technical writing techniques.

Learn it, do it
or get it done

Documents on Demand

Documents on Demand
Our Documents On Demand (DOD) service provides you with an on-demand document engineering workforce – in many cases faster and cheaper than you can do it yourself. Learn more…

Do it Yourself

U-Map Consultant_Brenda_2

Learn to Do It Yourself with our highly rated training programs. From lunch and learn to full-scale corporate enablement programs, our dynamic training consistently receives 97% Excellent ratings. Learn more…

Quality Assurance
Document Auditing

Maintain the highest quality with our Quality Assurance (QA) audit services. On demand or as part of a program, our comprehensive audit reports will make sure your documents are usable and your users safer. Learn more…

…and introducing the newest member of the family…


U-MAP IT is a plugin for Microsoft Word that takes all the hassle out of formatting documents to be compliant with the Usability Mapping principles. Customized for your organization, the plugin allows you to easily create documents that follow your organization’s style guidelines while adhering to Usability Mapping principles. Learn more…

Join the club –
make the world a
safer place to work.

Endorsed by the World Usability Congress 2016, 2017, 2018

Graz, Austria October 17-18, 2018

We’re proud to be working with industry leaders who recognize that safety in the workplace is not negotiable. These are just some of our clients who have adopted Usability Mapping in engineering more usable – and safer – documents.

Just Published

Key learnings from the World Usability Conference by W Craig Tomlin