The Science of Safety

What is Usability Mapping®?

Usability Mapping® is a document engineering methodology. It applies cognitive and behavioural sciences to the design of procedures, standards, and guidelines — enhancing their usability.

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Benefits of UX Sciences

Usability Mapping® Measurably:

Reduces
Human Comprehension
Errors

Reduces
Human Performance
Errors

Increases
Operational
Safety

The Science Behind Usability Mapping®

Why Usability Mapping® Works?

Supported by over 30 years of research in human behavior and cognitive science, Usability Mapping® ensures that critical information is clear, structured, and instantly accessible when it is needed most—reducing human error and improving operational safety.

Designed for Users: Communications that follow the ergonomics and usability standards. ISO 9241-210:2019: Ergonomics of Human-System Interaction

Clear and Simple: Communications that meet international plain language guidelines. ISO 24495-1:2023: Plain Language – Part 1: Governing Principles and Guidelines

Our Process

Each step is designed to make your user documents easier to understand and use:

Document Analysis & Classification: Identifying the document type and its purpose.

Content Alignment & Engineering: Ensuring all content aligns with user needs and context while complying with the defined specification. Optimizing structure, layout, and wording for quick comprehension.

Usability Validation: Verifying each document meets usability and compliance standards.

Method in Action

Our Solutions

Usability Engineering Services

Usability Mapping® Training

U-MAP IT® Software

Together, these solutions transform complex procedures into UX-compliant, testable, and safe communication systems—delivered in print, touch, or audio formats.

Behaviour-centred Applications

With Usability Mapping®, documents are classified and engineered to precise, verifiable specifications—guiding behaviour for safety and measurable results.

Usability Mapping Safety Perspective

From Safety Plateau to UX Usability Plateau

Why Are We Stuck in the “Safety Plateau”?

For over three decades, U.S. workplace fatality rates have hovered between 4,500 and 5,500 annually (OSHA). Despite advances in technology and safety programs, this “Safety Plateau”

A wise person once said:
“Insanity is doing the same thing over again but expecting a different result!”

Accreditations & Endorsements

Our Usability Mapping® is recognized and endorsed by organizations, including:

– UX Knight Awards: Awarded to Klaus Hofer(CEO) in 2022 and Verena Seibert-Giller(CSO) in 2024
– UX Quality Certification Center
– AIHS Endorsed Professional Development
– Australian OHS Education Accreditation Board
– BOK: OHS Body of Knowledge