This workshop is about engineering usability into enabling documents such as procedures, standards, guidelines and technical manuals. It applies to any document that is developed for the purpose of driving or guiding a behavior. All content is purely based on the sciences of human cognition, learning and behaviour patterns as well as psycholinguistics.
If you write anything to enable anyone, this workshop is for you. This workshop is for managers of writing teams as well as technical writers. To date we have certified over 2,000 specialists in Canada, USA and Europe.